• 17 May 2021, Cape Town
    (Cape Town International Convention Centre)



Here's a sneak peek of our most recent speakers

Guarin Coetzee

LEAD: Customer Experience, Strategic Accounts
Smoke Customer Intelligence

Landi Jac

Global Director
Worldwide Business Intelligence

Mike Handcock

Chairman and Founder
Circle of Excellence Group

Kirsten Dewar

Managing Director
Platinum Seed

Selina de Freitas

Learning & Development Manager
Genex Insights

Olebogeng Lebo Khubile

Senior Manager Client Operations
Medscheme (Bonitas Business Unit)

Saurabh Prabhuzantye

Business Head - Middle East & Africa

Marjie Gould

VP of Marketing - EMEA
Verint Systems

Corne Krige

Former Springbok and Western
Province Rugby Captain

Antonie Fourie

SMGR Client Experience, Product
& Research, SA Home Loans

Liezl Du Plessis

Business Architect

Medford Torr

Head UX Specialist
ROAM (Ringier One Africa Media)

Solutions Display

Featuring leading solution providers offering products such as:

  • CX Consulting
  • Cross-channel Orchestration
  • Customer Intelligence
  • User Experience Design
  • Customer Journey Mapping
  • Multichannel Feedback
  • Digital Marketing Platforms

  • CRM Solutions
  • Intelligent Advertising
  • Marketing Cloud Services
  • Contact Centre Optimisation
  • Enterprise Social Collaboration
  • Data Management




Event Videos

Chantel Botha Brandlove

Chantel Botha Brandlove

CEM Africa Summit: 1 - 2 August 2018 | CTICC | Cape Town

Read more

Julia Ahlfeldt CCXP

Julia Ahlfeldt CCXP

CEM Africa Summit: 1 - 2 August 2018 | CTICC | Cape Town

Read more

Diane Magers CXPA

Diane Magers CXPA

CEM Africa Summit: 1 - 2 August 2018 | CTICC | Cape Town

Read more

CEM Africa Summit | A Practical Journey Through Customer Centricity.

CEM Africa is a meeting place for CX professionals and innovative CX solution providers. Where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa. The event will provide a platform for like-minded CX professionals to showcase their industry knowledge as well as solutions to better the customer’s perception of the brand.

This is a chance for delegates to meet and gather knowledge from an exclusive group of industry leaders from the most innovative and disruptive brands as they share practical knowledge and detailed stories of their great successes and epic failures, discuss the future of CX, and explore the ever changing CX landscape.  

 We promise to cover the latest insights on the customer journey for gaining deeper customer understanding and give practical ways to improve the profit and retention of profits of organizations through practical examples, effective use of customer data and case studies to be presented by industry experts and professionals. 

Customer Journey at the Core

2020 sees a shift in the content design structure; more customer centric and a deeper focus on practical application through Case Studies and Whitepapers. The main plenary and workshop content will follow the customer journey from awareness to advocacy and everything between. Only practical examples and case studies will feature in 2020, to ensure that every minute spent at CEM Africa 2020 is of great value.